Returns & Refunds

Last updated: October 2026

Changed your mind (7-day right to cancel)

Under section 44 of the Electronic Communications and Transactions Act you may cancel an online purchase without giving a reason and without penalty by notifying us in writing within 7 days of receiving the goods. The goods must be returned unused, in their original condition and packaging. You carry only the direct cost of returning the goods to us.

Some goods are excluded from this right by law (section 42 of the same Act), for example goods made to your specification and goods that cannot be resold once opened for hygiene reasons. Any such restriction on a product will be stated on its page.

Faulty or damaged goods

Under section 56 of the Consumer Protection Act, if goods are defective, unsafe, or not what was described, you may within 6 months of delivery return them and choose a repair, a replacement, or a full refund, at no cost to you. Please contact us as soon as you notice the problem and include your order number and photos where possible. Damage in transit should be reported within 48 hours of delivery.

How to return something

1. Email bernard@honexa.co.za with your order number and the items concerned.
2. We will confirm the return and tell you where to send or hand in the goods.
3. Pack the goods securely with all accessories and original packaging.

Refunds

Refunds are paid to the original payment method (or by EFT for EFT orders) within 30 days of cancellation, and normally sooner once we have received and checked the goods. Delivery fees paid on a faulty-goods return are refunded.

Questions

Contact bernard@honexa.co.za or +27 64 657 5770.